TERMS AND CONDITIONS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund (in form of a store gift card) or exchange (only applicable for damaged goods).
GOODS DAMAGED IN TRANSIT (Exchange order)
We only replace items if they are defective or damaged.
If your order has been damaged in transit, please notify us within 48 hours of receiving your parcel. Please submit photographs of both the damaged parcel and the damaged product. (Smart phone images accepted as long as we can see it clearly.)
Submit your claim to hello [at] oanhmadsvn [dot] com
Once we have confirmed, we will give you instructions on how to return the item(s). We will send you a replacement order. No refund issued.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SALE ITEMS (if applicable)
Sale items are not eligible for exchange nor refund.
ABOUT Cty Oanh & Mads
Cty Oanh & Mads, a husband and wife team based in Ho Chi Minh City. We run the business together and re-invest into travels around Vietnam to continue to build our O&M Collection. We also actively support KIVA (kiva.org) every month as well as our local pagoda with donations used for charity. We also help selected NGO’s on a pro bono basis.